Cancellation and Refund Policy

PLEASE NOTE: We only offer a warranty on faulty products.  

We do not offer a warranty if you do not like the product, taste or in your opinion it doesn't taste like you "expected" 

Please check all goods when you receive them as the warranty will run from the date of your receipt.

You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this. If returning a perishable item, you must ensure it has not been opened or tampered with. 

If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.

You must take good care of the items while they’re in your possession; they must be returned to us in a sell-able condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

Our warranty does not extend to perishable items (E Liquids and Tinctures) due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.