Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website to purchase our products. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use this website or purchase our products. However, particular areas of this website will only be accessible if you have registered. This includes activating any discount codes. We cannot add a discount after you have placed an order.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may not print or download material from this website. You may not modify or reproduce any content without our prior written consent. CBD ECO is a trading name of CBD Eco (London) Limited.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under the data protection act.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website, CBD Eco products, electronic cigarette's or product we sell. All products sold on www.cbdeco.co.uk are 100% legal. They contain legal, natural cannabinoids.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom. Cannabidiol (CBD) and hemp are not listed in the Convention on Psychotropic Substances, the United Nations treaty designed to control psychoactive drugs. Hemp has traditionally been grown legally in Europe for thousands of years. All CBD products stocked and sold by CBD Eco (London) Limited use only certified and legal industrial hemp, containing less than 0.2% THC - the legal limit.
Delivery of purchased goods and returns
1.16 By placing an order you agree to choose a postage option to suit you as the customer. CBD Eco (London) Limited cannot be held responsible for orders which are placed with the incorrect postage method resulting in delays or non-arrival of goods. If you require proof of postage or tracking for your purchase, then we recommend you choose these options. CBD Eco (London) Limited will not be held responsible for products which do not arrive unless a trackable postage option has been chosen.
1.17 It may take up to 48 hours to dispatch purchases from the time of successful payment. From time of dispatch your item(s) will arrive with you in the estimated times stated on our delivery options.
1.18 The customer will be notified of changes to the status of an order throughout the delivery process. Once the order is dispatched we will provide a postal tracking number if applicable.
We only offer refunds on faulty/defective products. We do not offer refunds if you do not like
Please check all goods when you receive them as the warranty will run from the date of your
You have the right to cancel your order at any time, up to 7 working days after the day you
receive it. But, you must tell us straight away if you wish to do this. You must not open the item and it must be returned in brand new condition.
If you have paid a delivery charge, this will be refunded, unless you’re only returning part of the
order. If this is the case, you will still need to pay the full delivery charge.
You must take good care of the items while they’re in your possession; they must be returned to
us in a sell-able condition. It is your responsibility to return the items to us, or to arrange
collection of larger items. This needs to be done promptly at your cost.
Our returns policy does not extend to perishable items (E Liquids and Tinctures) due to the
nature of the products. For health and safety reasons, as well as hygiene, we cannot offer
refunds on either. This is unless our staff determine that the item received is the incorrect item
or if there are any other extenuating circumstances. Under no circumstances do we offer refunds or returns should you decide for example: 1) You decide you do not "Like" the taste of something or if in your opinion it 2)"doesn't taste like the real thing"
Express Delivery (Tracked): 1-2 working days (Mon-Fri). Orders placed before 1pm Monday to Friday will be processed/dispatched on the day same day. Orders placed after 1pm will be processed the next working day. Orders placed on Friday after 1pm will not be
processed/dispatched until Monday.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
CBD ECO (LONDON) LIMITED
The Old Tannery, Hensington Road, Woodstock, England, OX20 1JL
Company No. 11083341
PLEASE NOTE WHEN PAYING VIA OUR PAYMENT GATEWAY OR USING A DEBIT OR CREDIT CARD OVER THE TELEPHONE: THE NAME WHICH WILL APPEAR ON YOUR CARD STATEMENT WILL BE CBD ECO (LONDON) LIMITED